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Ian Swain
Operations · Communications · Team Management · Hospitality · Promotions
Philadelphia, PA contact@iswain.dev iswain.dev github.com/IASC-00
Profile

Innovative operations and client service professional with 13+ years combining hospitality, retail management, event promotions, and creative campaigns. Proven history of delivering exceptional service, achieving multiple Employee of the Month awards, and ensuring compliance in regulated environments. Recognized for expanding event platforms to 200,000+ followers while running multi-channel campaigns for 50+ independent organizations. Self-taught software engineer building AI-powered tools and automation systems.

Core Skills

Client Relations · Team Management · Operations & Logistics · Event Promotion · Product/Brand Marketing · Customer Service · Social Media Strategy · Training & Onboarding · Sales · Python · AI/LLM Integration · REST APIs · Flask · SQLAlchemy

Certifications
Professional Experience
Certified Sales Representative
GreenLabs — Baltimore, MD
Sep 2024 – Oct 2025
  • Delivered exceptional service and product expertise in a fast-paced, compliance-regulated dispensary.
  • Ensured HIPAA/MCA compliance and maintained organized inventory systems.
  • Proposed process improvements recognized by management; earned multiple Employee of the Month awards.
  • Fostered a safe, welcoming environment contributing to top Google Review ratings.
Model & Brand Representative
Greg Gorman / LA Eyeworks — Los Angeles, CA
Feb 2024 – Sep 2024
  • Selected for international ad campaigns including collaborative EU work with Greg Gorman.
  • Featured in worldwide brand campaign; built professional relationships across creative teams.
  • Adapted to diverse cultural settings and coordinated logistics across time zones.
Team Manager
Charm City Hemp LLC — Baltimore, MD
May 2022 – Nov 2023
  • Directed daily operations across three retail locations simultaneously.
  • Coached and supervised staff, reducing turnover through structured performance management.
  • Oversaw product launch logistics and customer loyalty initiatives.
General Manager
Harbor Vapor LLC — Fells Point, MD
Oct 2017 – Nov 2020
  • Owned all store operations: staffing, training, onboarding, scheduling, and inventory.
  • Built efficient systems driving consistent repeat business and a positive team culture.
Store Team Lead / Sales Representative
Karmic Connection — Baltimore, MD
May 2017 – Dec 2017
  • Provided expert knowledge of holistic herbs and made personalized tea blend recommendations.
  • Maintained store inventory, displays, and up-to-date sales records.
IT Technician
BestBuys Trading LLC — Melbourne, FL
Feb 2017 – May 2017
  • Repaired desktop hardware for wholesale distribution.
  • Streamlined tech support, inventory tracking, and order fulfillment processes.
On-Call Guest & Facility Services
Cocoa Beach Best — Cocoa Beach, FL
Nov 2015 – Dec 2016
  • Managed on-call guest and resident needs including emergency reservations.
  • Ensured smooth check-ins and resolved guest issues proactively.
Social Marketing Director & Sales Manager
The Gathering / Baltimore Food Truck Festivals — Baltimore, MD
Apr 2012 – Dec 2015
  • Led all promotional strategy for Taste of Baltimore and multi-city events.
  • Ran multi-channel campaigns for 50+ independent food trucks and small businesses.
  • Grew combined audience to over 1 million views and 200,000+ followers across platforms.
  • Managed vendor relationships, sponsorship negotiations, and full event logistics.
Internships & Apprenticeships
Lunabotics Mining Competition — Intern
NASA — Port Canaveral, FL
2011
  • Supported engineering team preparation and logistics for NASA's Lunabotics Mining Competition.
  • Assisted with technical assembly, testing support, and operational coordination.
  • Gained exposure to aerospace project structure, team collaboration, and deadline-driven execution.
Carpentry & Remodeling Intern
Lawrence Earl Evans, Master Carpenter & Builder
2012 – 2013
  • Supported residential remodeling projects from framing to finish work.
  • Assisted in design and construction of custom koi ponds.
Construction & Restoration Intern
A-Z Construction — Baltimore, MD
2007 – 2010
  • Assisted in residential and specialty construction including cast iron fencing installation.
  • Contributed to restoration of a 19th-century Maine lobster boat.
Technical Projects
Investment Committee
Python · Claude API · Flask · yfinance
  • Four-role AI system producing BUY/AVOID decisions with automatic paper trading via Kelly Criterion.
  • Hybrid proxy architecture with Claude API primary and local Ollama fallback.
Job Search Tracker
Python · SQLAlchemy · Click · Anthropic SDK
  • CLI tool aggregating job listings from multiple sources with AI-generated tailored resumes and cover letters.
Invest Manager CLI
Python · Click · Rich · SQLAlchemy
  • Portfolio tracker with live P&L, FIFO cost basis, z-score anomaly detection, and AI commentary.